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Virus Scanning Status Codes View All CTSLink Direct

bypassed The file was uploaded, but not scanned because we disabled the antivirus scanner for some reason (license expired etc.). File is immediately available for download, but risk is bore by the user. (Link is active)

pending File has been uploaded but not yet scanned for viruses. This will be displayed during the time between when the file is uploaded and the file is submitted for scanning. User will have to check back later to see if the file is ready for download. (no link for download)

scanning File is currently being scanned for viruses. This is probably going to be a common state for users because virus scanning is not instantaneous for large files. User will have to check back later to see if the file is ready for download. (no link for download)

clean The file was scanned and is clean of malware or other threats. File is now available for download. (Link is active)

infected The file was scanned, and the antivirus software determined that there was a threat. File is still stored on the file system, but cannot be downloaded. This can be overridden by the CTSLink Customer Service team if the user really feels that it is not possibly infected. Since our computers all have virus checking software that checks files when we download them, this is a reasonable assertion. (no link for download)

override Customer Service has overridden the issue. (Link is active)

failed A fatal system error occurred. (no link for download)

error An error occurred while scanning the file. Usually is because the user has uploaded a zip or pdf file that is encrypted or has a password. (no link for download)

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