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Welcome to CTSLink Direct

CTSLink Direct is a private service of Wells Fargo Bank, N.A. It is intended for the exclusive use of the employees and business partners of Wells Fargo Bank, N.A. All other access and usage is strictly prohibited.

External customers are encouraged to contact their Wells Fargo Bank, N.A. business partner to receive authorization to participate with this service.

You may contact customer service Monday - Friday 8:00 am - 5:30 pm ET at 866-846-4526 or visit the Contact Us link for additional information.

***File Upload Issues - October 23, 2020 Update***

Please note we are actively working to determine the root cause of the upload errors and will provide an update as soon as possible.

The following steps may solve the issue for the time being:

1. Sign out of the website
2. Close all browsers and open a new one
3. Manually type in the website address instead of using a favorite

If uploads continue to fail, repeat these steps in a different browser type. (IE, Edge, Chrome, Firefox)

Please contact customer service if you need further assistance. Thank you for your patience!

Data Classification

The file upload process requires users to certify that the file content does not contain Restricted data. Upon certification CTSLink Direct will utilize the standard security method of transmission.

If your business process requires Restricted data file transmission, please contact your Wells Fargo business partner or CTSLink Customer Service to have your library security level evaluated and configured properly. The implementation of Digital Certificates will be required.

If you would like to request a Digital Certificate please refer to the appropriate link below.

Wells Fargo Team Members